Hi sweet621 & welcome to the forum

To answer your question:

There is a box on the purchase screen which says 'APPLY CODE' to the right of it, but on the left it say 'If you have a coupon code, please enter it here:'.

Is that what you are referring too? If so, it is only for someone who has been given a code to reduce the price of their game. If you do not have any kind of discount code and are expecting to pay the normal price of the game, it should be possible to just ignore that box and use the 'begin checkout' key to go to the next screen. That same 'APPLY CODE' box appears again on the next screen and maybe later screens too but you can just keep ignoring it.

So if that was what you meant, I suggest you have another go and ignore it this time. But if I've misunderstood please try to explain again. Or you could use the 'Help' tab above to get to the Customer Support form and ask for help from the Sandlot support team. But please be aware that they are extra busy at the moment so it may take a few days to get a reply.

Please note: General advice on internet security recommends not putting your private email address in the contents of posts on public forums. If you want to remove it you can use the 'EDIT' button on your post to do so.

I hope this helps .

Hi sweet621,

Sorry I can't help with what's available in your area. But as far as buying on-line is concerned I see you are probably talking about the activation code. When you buy a game to download you get that code in an email and you have to cut/paste it into the unlock screen to activate your game. If your email doesn't arrive you can find the order under the 'Account' tab above (have to be logged in to do that) and your activation code will be there (unless you purchased using the 'send as gift' option).

It is my understanding that if you buy a game using the 'send as gift' option to get the CDs then you don't get an activation code straight away. I assume it comes with the CDs. i.e. if you buy the 'send as gift' option instead of the 'download game AND get backup CD' option then you have to wait for the CDs to arrive before you can unblock the game. Anyway since you have contacted the experts (Sandlot support), hopefully they will be able to help you soon .