. Hi Noodle, I have never heard of this problem before! You should (as you know) simply hit the up button to make the "elevator" move.
You could try having a look in the old forum for an answer.
Mjay left this info for another member:Just to let you know: Sandlot provided links from here to the old forum for the games which already had discussions over there. For such games the first post in the NEW forum for a game (the one titled 'Welcome to...........') will contain a link to the relevant bit of the old forum.

Here's a link to that post in this new SG4 forum Welcome to the new forum for Super Granny 4.

Obviously there's a lot of info there for such a popular game as this but the search facility is still available on that forum and may help in tracking things down.

If this fails then contact "Supprt" for their ideas.......Sorry I couldn't help any further................Den.